Customer Service Helpdesk & Technical Support
Special Sales Discount: Free Functional Skills IT Level 2 Course | CPD Certified | Free Certificate | Free Retake Exam
Training Express Ltd
Summary
- Hard copy certificate - Free
- Digital certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
| Special Sales Discount: Free Functional Skills IT Level 2 Course |
Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally.
So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry!
Key Features of the Service Helpdesk & Technical Support Course :
- CPD Accredited
- Instant PDF certificate and hard copy included
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals in the field
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
CPD
Course media
Description
Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively.
Service Helpdesk & Technical Support Course Curriculum
The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows:
***Service Helpdesk & Technical Support***
- Module 01: Managing Interoffice Calls and Voicemail
- Module 02: Aspects of Phone Etiquette
- Module 03: Business Telephone Skills
- Module 04: Building Rapport Over the Phone
- Module 05: Inbound and Outbound Calls
- Module 06: Active Listening and Managing Tough Callers
- Module 07: Mail Services and Shipping
- Module 08: Intra Organisation Dealings
- Module 09: Problem-Solving over the Phone
- Module 10: Record Keeping and Filing Systems
- Module 11: Business Writing Skills
- Module 12: Organisational Skills
- Module 13: Communication Skills
- Module 14: Customer Relationship Management
- Module 15: Effective Planning and Scheduling
- Module 16: Invoicing/Petty Cash
Learning outcomes
Upon completion of this Service Helpdesk & Technical Support course, you will learn:
- Principles and methodologies of Service Helpdesk & Technical Support.
- Customer Service Helpdesk & Technical Support best practices and techniques
- Troubleshooting and problem-solving skills.
- Communication and interpersonal skills.
- Knowledge of hardware and software used in technical support.
- Discover aspects of customer relationship management.
- Familiarity with industry-specific technology and terminology.
Accreditation
All of our courses, including this Service Helpdesk & Technical Support course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you’ve successfully completed your Service Helpdesk & Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
Assessment
At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course
Who is this course for?
This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience.
For example:
- Students
- Job Seekers
- Fresh graduates
- Service Helpdesk Technician
- Freelancer/ Entrepreneur
Requirements
Learners do not require any prior qualifications to enrol on this Service Helpdesk & Technical Support course.
Career path
- Service Helpdesk & Technical Support
- Technical Support Engineer
- IT Support Analyst
- Technical Support Consultant
- Customer Service Executive
- IT Service Desk Analyst
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Hard copy certificate
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
Digital certificate
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
